Pizza Shop Supervisor
We are seeking a motivated and experienced Pizza Shop Supervisor to lead our team and ensure smooth daily operations at our busy takeaway pizza shop.
Key Responsibilities:
* Team Supervision & Leadership: Oversee and support a team of in-store staff and delivery drivers.
* Train, mentor, and motivate new and existing team members to ensure excellent performance and customer service.
* Evaluate staff adherence to company policies, health and safety standards, and food hygiene regulations.
Operations Management:
* Assist in managing the day-to-day operations of the shop, ensuring smooth workflow during peak hours.
* Handle inventory management, including stock rotation, ordering supplies, and ensuring ingredients are fresh and well-stocked.
* Maintain high-quality pizzas with attention to consistency, quality, and presentation.
Customer Service:
* Lead by example in providing exceptional customer service and handling customer inquiries or complaints professionally.
* Monitor order accuracy and ensure prompt delivery or pickup times.
Quality Control & Cleanliness:
* Maintain a clean and organized work environment, adhering to food safety and sanitation guidelines.
* Oversee the preparation and presentation of food, ensuring all items meet company standards.
Financial Management:
* Assist in cash handling, processing payments, and balancing the till at the end of shifts.
Qualifications:
* Previous experience in a pizza shop, restaurant, or food service environment (supervisory or team lead experience preferred).
* Strong leadership and communication skills, with the ability to motivate and manage a team.
* Excellent customer service skills with a friendly, approachable demeanor.
* Ability to handle high-pressure situations during peak hours.
* Knowledge of food safety regulations and best practices.
* BASIC CASH HANDLING AND POS SYSTEM EXPERIENCE REQUIRED.
What We Offer:
* Competitive pay and benefits.
* Opportunities for career growth and advancement.
* A fun, fast-paced work environment with a great team culture.
* Discounts on food and drinks.