Client Success LeadDesign & Build Recruitment is seeking an experienced Junior Project Manager with a flair for relationship building for a newly created role titled Client Success Lead to join a leading workplace design and fit-out company. This role is pivotal in ensuring ongoing client satisfaction and operational excellence post-project completion. You will play a key role in managing client relationships, site operations, and demand generation for modifications and upgrades throughout the lease lifecycle.Key ResponsibilitiesEnsure seamless onboarding for new clients and key stakeholders, providing training on how to maximise their space.Act as the main point of contact for client issues, defect rectifications, and space modifications, while fostering long-term relationships.Manage work orders, coordinate trades, conduct site inspections, and oversee minor repairs, warranty issues, and space modifications (up to $150K).Identify and create opportunities for profitable modifications and additional fit-outs, working closely with sales and project teams.Who We're Looking For:Strong experience in client success, workplace services, facilities management, or project coordination.Great customer service and sales skills.Strong problem-solving ability and proactive approach to client needs.Experience in managing minor site works, coordinating trades, and overseeing space modifications.Knowledge of workplace safety and compliance regulations.Why Join?Work with a market leader in workplace design & fit-outs.Market leading and innovative team.Annual bonus scheme.Competitive salary package with career progression opportunities.Central office location, close to all public transport.Supported by a national team.If you're passionate about client success and workplace solutions, apply today!Please submit your resume detailing your relevant project experience. For any questions relating to this role or other opportunities with D&B and our clients please contact Renee Hamilton on. Your application will be treated as strictly confidential.Thanks for your consideration. #J-18808-Ljbffr