Applications close 15.00 PM AEST, 21st November 2024
Mandatory: Australian Citizenship required to work within Federal Government.
Recruiting an APS3 Participant Support Officer who has reception, administration and customer service experience.
About the company:
This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations. A great opportunity for an experienced Administration Support officer to join this busy team for a temporary assignment.
About the role:
* Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
* Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
* Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
* Managing the team shared email inbox, appointments and telephone enquiries.
* Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
* Undertaking research and investigation activities and preparing associated reports and correspondence.
* Undertaking a range of data entry activities and ensuring follow up is completed.
* Receiving and recording complaints and other feedback in the Agency Business systems.
* Reception
About you:
* Ability to work in a team
* Communication skills
* Customer service skills
* Ability to manage conflict and difficult/sensitive conversations
* Microsoft Suite skills (Excel, Word, Outlook, Teams)
* Ability to use initiative and work independently
* Ability to learn new systems and processes
* Experience in a Front of House and administration-based role
Benefits:
* ASAP start (pending Federal Police Clearance)
* Assignment is 12 month plus possible extension
* Full time hours Monday to Friday
* Open in multiple locations in Burwood, Windsor, Chatswood, Gosford, Griffith, Hurstville, Charlestown, Port Macquarie, Tamworth, Bathurst and Paramatta
* $37.36 per hour + Super
Email zoe.eagles@chandlermacleod.com for more information At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion