About our client
Our client is a cutting-edge technology company and electricity retailer, revolutionizing the way power is bought in a renewable energy-driven world. They provide customers with direct access to real-time wholesale electricity prices and offer technology to shift energy usage to times when cheaper renewables are available. This not only saves money but also accelerates Australia's journey to % renewable energy.
They are backed by leading VCs such as Square Peg Capital and Main Sequence Ventures, impact-focused investors, Commonwealth Bank, and NRMA.
As they scale their business, they aim to disrupt a massive market for the better.
About the role
You will be a crucial member of the Operations team, ensuring best-practice compliance as they continue to grow. Your expertise in regulatory frameworks will ensure that their customer-facing and internal processes are both compliant and tailored to their innovative approach as a leading technology company.
You will enjoy delving into detailed processes to identify and implement improvements, working closely with their Accounts & Compliance Manager and Legal Counsel as needed.
1. Compliance Function Ownership: Oversee the client’s Operations compliance, ensuring customer support and internal processes adhere to energy regulations in collaboration with the Operations team.
2. System and Policy Review: Conduct periodic reviews to identify improvements and ensure ongoing compliance, applying scalable solutions to enhance customer experience and reduce costs.
3. BAU Compliance: Prepare regulatory reports, respond to ad hoc regulatory queries, manage complaint and Ombudsman cases, and guide Operations teams on managing vulnerable customers (e.g., financial hardship or domestic violence).
4. Compliance Culture Champion: Foster a compliance-centric culture within the organization.
5. General Support: Contribute to general customer service and BAU tasks as needed.
About you
6. Experience: 2-4+ years in a compliance or operations role within the energy, finance, or telecommunications sector.
7. Regulatory Knowledge: Strong understanding of regulatory frameworks. Experience within electricity retailers in the National Electricity Market is helpful, but this knowledge can be acquired on the job.
8. Analytical Skills: Keen attention to detail and a willingness to dive into operational processes to identify and improve issues.
9. Project Management: Ability to manage multiple impactful projects simultaneously.
10. Teamwork and Independence: Capability to work both independently and collaboratively as part of a team.
This role is exclusive to Sharp & Carter Legal and Compliance. Please reach out to lee on 7 or