Deckhand / Cruise Attendant
We are seeking a motivated and experienced GPH-qualified Deckhand/Cruise Attendant to join our team at Darwin Harbour Cruises.
This casual position involves working in close collaboration with both marine and hospitality teams, delivering high-quality customer service and ensuring guest safety.
The ideal candidate will be passionate about what they do, possess excellent customer service skills, and have flexibility to work varied hours including nights, weekends, and public holidays.
Key Responsibilities:
* Prepare the vessel for cruises, managing berthing, controlling mooring lines, and performing deck rounds while addressing engineering and maintenance needs.
* Deliver high-quality customer service and ensure guest safety by assisting with mobility, following safety procedures from the vessel's Safety Management System (SMS), and conducting lookout duties.
* Maintain logbooks, report safety or environmental concerns to the Vessel Master, manage guest complaints with the Cruise Director, and liaise with office managers on cruise-related matters.
Requirements:
* Australian Maritime Safety Authority (AMSA) Certificate of Competency - General Purpose Hand (GPH)
* Coxswain/Master/MED/Radio Operator skills
* Responsible Service of Alcohol
* Food Safety Handling certificate
* Provide First Aid & CPR
About You:
* Excellent customer service, communication, and interpersonal skills
* Interest and/or experience in supporting hospitality-related tasks
* Basic marine/vessel knowledge and physical fitness
* A well-presented appearance
* Basic computer literacy with sound cash handling and stock rotation
* Reliable, self-motivated, proactive, and able to demonstrate strong crowd management & public speaking abilities
* Strong team ethic with cross-cultural awareness and sensitivity to the needs of others
* Necessary working entitlements to work in Australia
* No sea sickness
Benefits:
* General discounts on Journey Beyond travel and experiences
* A career with opportunities for progression, transfers, and secondments
* Competitive hourly rates
* A supportive and friendly work environment
* Employee Referral Policy
* Private Health discounts
* Employee Assistance Program
* Discounts on Journey Beyond merchandise