Lead The Sundays Front Office Team: Be Part of Our Opening Team! Location: Hamilton IslandDepartment: Front Office, Hotels & Resorts Are you ready to take your career to the next level at Hamilton Island's newest luxury boutique hotel? The Sundays is seeking an experienced and motivated Front Office Supervisor to lead and inspire our team, delivering exceptional guest experiences from arrival to departure. About The Sundays: The Sundays brings the essence of laid-back luxury to the heart of the Whitsundays. With elegant interiors, family-friendly hospitality, and a commitment to exceptional service, our new boutique hotel offers a unique retreat for families to relax, reconnect, and create lasting memories. Join our team and be part of crafting unforgettable guest experiences in one of Australia's most breathtaking destinations. Your Role: As the Front Office Supervisor, you'll assist the Front Office Manager in overseeing daily operations while ensuring seamless communication across departments. You'll play a key role in creating a warm, welcoming atmosphere and upholding The Sundays' commitment to exceptional service. What You'll Do: Supervise the daily operations of the Front Office, including coordinating guest arrivals and departures in collaboration with the Porter team. Ensure Front Office staff adhere to job descriptions, policies, and procedures. Oversee room allocations to maximise guest satisfaction and revenue. Evaluate team performance, identify training and development needs, and conduct regular training sessions. Address guest inquiries, requests, and complaints promptly and courteously. Manage cashiering discrepancies, City Ledgers, House Accounts, Late Charges, and open balances, liaising with the Finance Department as needed. Coordinate with Housekeeping to ensure rooms are prepared to a high standard and on time. Prepare and maintain reports, manuals, and operational standards to support Front Office efficiency. Assist with rostering and time management approvals. Actively contribute to a positive and supportive team culture. What We're Looking For: Proven experience in a similar supervisory role is essential, preferably within a luxury or high-end property. Proven knowledge of front office systems, procedures, and operations is essential. Strong leadership, communication, and interpersonal skills, with the ability to inspire and support a team. Reliable, flexible, and adaptable to shifts and rostered work. What We Offer: Be part of an exciting hotel opening on beautiful Hamilton Island. Discounted staff accommodation, plus special rates for visiting family and friends. Enjoy employee discounts on dining, retail, and activities across the island. Ferry travel discounts to and from the mainland. A supportive and vibrant work environment with opportunities for career development. This is your opportunity to join a dynamic team and shape exceptional guest experiences in one of Australia's most breathtaking locations. If you're ready to lead with passion and elevate your career in paradise, apply now! #J-18808-Ljbffr