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Student Advising Specialist (Identified) Job Location: Rockhampton, QLD, AU Townsville, QLD, AU Gladstone, QLD, AU Cairns, QLD, AU Emerald, QLD, AU
Company: Central Queensland University
About this Opportunity These positions are only open to Aboriginal or Torres Strait Islander applicants. CQUniversity is committed to the improvement of employment outcomes for Aboriginal and/or Torres Strait Islander peoples. The aim of our Reconciliation Action Plan and First Nations Workforce Strategy 2020-2025 is to address the under-representation of Aboriginal and/or Torres Strait Islander peoples across all CQUniversity campuses. The filling of this position is intended to constitute an equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and s 105 of the Anti-Discrimination Act 1991 (Qld).
Continuing, Full Time Students Directorate CQUniversity Rockhampton, Cairns, Emerald, Gladstone or Townsville Higher Education Worker Level 5 Total Remuneration $92,833 to $104,427 pa (including salary of $78,446 to $88,243 plus 17% superannuation and leave loading) Working at CQUniversity CQUniversity is seeking two dedicated individuals to support students and help them achieve their academic goals. Join our dynamic Student Service team and embrace our SPOT philosophy (Solutions-focused, Personalised, One University, Trust) and customer service culture.
In this role within CQUniversity's multi-channel student service centre, you will provide exceptional support to our students through phone, electronic communications, and face-to-face interactions. Your strong customer service skills and well-developed interpersonal abilities will enable you to be a friendly, supportive, and consistent partner for our students from application to graduation. You will guide them through their academic journey, helping them overcome obstacles and ensuring they have access to the resources they need to succeed.
As a senior member of the team, you will also have the opportunity to train, mentor, and support other team members. Your experience and expertise will be invaluable in guiding your colleagues and contributing to the overall goals of the team.
If you thrive in a diverse and collaborative environment and are dedicated to meeting customer expectations, we would love to hear from you. Join us and be part of a team that is making a difference in the lives of our students!
Be Rewarded 6 weeks annual leave (incl. Christmas and New Year closure) 10 days personal/sick leave, plus 5 days carer's leave 7.25 hours engaged service leave 17% superannuation (with the choice to join an award-winning superfund) Fantastic professional and career development opportunities Up to 26 weeks (six months) paid parental leave Access to an Employee Assistance Program and Fitness Passport Position Requirements Demonstrated knowledge and proficiency in information systems and Microsoft software applications. Excellent customer service, communication and interpersonal skills, with an understanding of the needs of culturally diverse communities. Exceptional time management, organisational and problem-solving skills with great attention to detail. A completed degree without subsequent relevant work experience, or a completed diploma with at least two years of relevant experience, or an equivalent combination of relevant experience and education/training. Apply today for a career that changes lives Applications Close: 11:59pm, Monday, 17 February 2025
Job Requisition ID: 5589
(07) 4923 2668
When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. Please note, applicants for the position must have full-time work rights.
CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity's domestic and international student graduates with post-study work rights are encouraged to apply.
CRICOS Provider Code: 00219C RTO Code 40939 CQUniversity Australia is a trading name of Central Queensland University.
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