Technical Operations Engineer – Development Tools Support
Westbury Partners Sydney, Australia
Posted 3 days ago | In-Office Job | Permanent | AUD250k - AUD550k
Deliver top-notch support for cutting-edge development tools in a fast-paced, collaborative environment. Enhance workflows, resolve technical challenges, and contribute to innovative solutions in quantitative finance.
What You'll Do :
* Provide first-line support for development tools, including Atlassian Suite, GitLab, and Artifactory.
* Manage tickets, classify tasks, and escalate complex issues to specialized teams.
* Troubleshoot user issues and deliver initial solutions according to established procedures.
* Monitor ticket resolution progress, ensuring timely responses and user satisfaction.
* Collaborate with research and trading teams to understand data needs and address technical challenges.
* Develop scripts and tools to automate processes and improve system efficiency.
* Configure and optimize Jira workflows, integrations, and project management tools.
* Contribute to knowledge base updates and documentation improvements.
Responsibilities :
* Streamlining workflow management for technical support requests.
* Enhancing operational efficiency with automation tools and scripts.
* Building expertise in the firm’s development tools through hands-on training.
* Supporting the growth of a collaborative, high-performance technical environment.
* Acting as the vital link between technical systems and internal users.
Requirements :
* Experienced in technical support, with 5+ years in a similar role.
* Rigorous, organized, and detail-oriented with strong problem-solving abilities.
* Familiar with ticket management systems like Jira, and ideally, GitLab and Artifactory.
* Adept at communication, both written and verbal, with a user-focused mindset.
* A team player who thrives in a dynamic, fast-paced environment.
* Interested in finance and eager to learn industry-specific technical concepts.
Why Join Us :
* Join a global leader in quantitative investing, driven by technology and data innovation.
* Collaborate with a multidisciplinary team at the forefront of systematic finance.
* Enjoy professional growth opportunities and training to enhance technical expertise.
* Contribute to impactful projects that optimize workflows and support cutting-edge research and trading operations.
* Experience a culture that values creativity, problem-solving, and collaboration.
Step into a role where your technical expertise and problem-solving skills will drive innovation in a leading global investment firm. Join us, and let’s redefine possibilities together.
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