IT Support Engineer I, Operations Technology Solutions
We are at the heart of Amazon's business operations. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. We provide nonstop global IT support to Amazon Operations as a vital piece of the puzzle.
About The Role:
* You will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area.
* You will determine when it is appropriate to deviate from a standard practice to accomplish the desired result.
* You will troubleshoot and solve straightforward problems that do not have defined SOPs.
What's on Offer:
* Competitive compensation packages including comprehensive health insurance and paid mobile phone allowance.
* Learning & Development - Access to Amazon's unrivalled learning resources to develop your technical and softer skills at your own pace whilst earning industry recognized qualifications.
* Casual dress code - This is a site based role, dress is casual.
Key Job Responsibilities:
* Level 1 technical support for fulfillment center operations, covering a multitude of technical disciplines across multiple sites, ensuring infrastructure networking and computing systems remain available during production hours.
* Allocating and maintaining IT equipment, managing multiple customer requests simultaneously.
* Troubleshooting of IT equipment, such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
* Returns Merchandise Authorization (RMA) and repair process for devices under warranty.
BASIC QUALIFICATIONS:
* 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
* Experience troubleshooting integrated and interdependent computer systems.
* Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
* Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
* High school diploma or equivalent.
* Commitment to working a flexible schedule/shift/work area, including weekends, days and nights.
* Ability to lift 50 lbs /22kgs, as well as to stand and walk for 10-12 hours at a time.
PREFERRED QUALIFICATIONS:
* CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
* Experience in a dynamic environment with a high degree of customer service.
* Experience explaining complex IT concepts to non-technical stakeholders.
* Experience managing high priority projects.
Estimated Salary: $80,000 - $100,000 per year