Senior Consultant - Rail, Civils, and Buildings at CGC Recruitment
Our client is a Home Builder based in Fortitude Valley and is currently looking to engage a Customer Service Advisor experienced in Construction to join their team. This role is 5 days a week from the office.
KEY RESPONSIBILITIES :
* Provide on-site support to all customers and building supervisors throughout the building period, and beyond into the 6 years 6 month maintenance period. Provide on-going support as required to the Construction Manager.
* Provide Authority To Commence Notifications to customers advising of expected site cut date.
* Provide on-going support to all relevant internal staff regarding on-site construction matters which may affect pre-site actions to be undertaken.
* Upon approval, raise any / all relevant variations for customers. Once signed, file and distribute to relevant scheduler / estimator for execution. On-site by General Manager discretion only.
* Advise Customer of the official handover date and time outlining official administration procedures to ensure smooth process.
* Oversee the preparation of handover kits.
* Oversee any scanning of signed handover documents.
* Archive handed over client folders (once all final certificates are received) to R : drive.
* Archive client folders once QBCC warranty period expires to specify folder in R : drive.
* Arrange for connection of both electricity and natural gas for clients during construction, as advised by the relevant electrician and site supervisor, using the AGL Portal.
* Arrange for delivery of LPG cylinders through Elgas prior to handover.
* Arrange connection and disconnection of electricity and gas to all display homes.
* Co-ordination and logging of all new and on-going maintenance issues in the maintenance register. Provide on-going support to the maintenance supervisor / manager at all times to ensure timely completion of outstanding maintenance items.
* Manage on-going 6-month maintenance checklist emails.
* Update or supervise Receptionist to complete weekly update On-site Workflow excel spreadsheet ‘stages of completion’ off the Supervisors Weekly progress schedules.
* Provide on-going support answering reception phone during the day, receptionist lunch period, and receptionist leave absences.
* Produce WPH & S documentation to site supervisors in-line with company policy prior to site start.
* Arrange site supervisor uniforms as required.
* Arrange construction meetings as required and attend to take minutes. Provide minutes to all relevant staff. Oversee Receptionist to make catering arrangements.
* Oversee all duties being undertaken as required by the Receptionist – Update of key register, update of on-site workflow, storage of keys / garage remotes / termite information, handover kit preparation.
* Arrange handover kit item orders in conjunction with receptionist.
* Ensure handover kits are completed by Receptionist to ensure available for collection by Construction Manager prior to handover date.
* Continually strive to streamline existing and develop new procedures to ensure excellent ‘Customer Service’ to both customers and staff alike.
* Provide on-going office support ensuring ad-hoc duties are conducted as required, such as ensuring staff facilities are in good working order, tea towels / hand towels are available for use.
KEY PERFORMANCE INDICATORS :
* Meeting or exceeding agreed deadlines for deliverables.
* Accurate and timely completion of documentation.
* Providing regular and accurate reports.
* Carrying out the duties in a diligent, professional and efficient manner.
* Demonstrating initiative and finding procedural efficiencies in carrying out the duties.
* Meeting or exceeding Client satisfaction rating criteria (eg. Min. 95% satisfaction).
* Maintaining a professional and courteous manner when dealing with customers.
* Demonstrating a methodical and considered approach to executing duties.
If you are interested in a confidential discussion regarding this role, please forward an up to date copy of your resume to or call Jessica now on 0282524001.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Administrative and Customer Service
* Construction
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