About Our Client The organisation is a respected not-for-profit entity with over 2000 employees, dedicated to providing mental health and wellbeing services.
With a strong focus on community, they are committed to creating an environment where technology and digital solutions enhance and support their service delivery.
Job Description Provide first-level technical support to employees.
Efficiently troubleshoot and resolve reported issues.
Document all service desk interactions.
Assist in the management of end user accounts and access rights.
Contribute to the development of service desk processes and procedures.
Escalate unresolved queries to the next level of support.
The Successful Applicant A solid understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
Must have prior experience in a service desk/desktop support operations role.
Good communication skills.
Strong problem-solving skills.
Ability to work well in a team and communicate effectively.