Posted 19/09/2024Job Number 41541Work type Permanent - Part TimePosting End Date 18/10/2024 About the Home Bupa Ballina is a beautiful care home set in the scenic seaside town of Ballina on the North Coast of NSW. Located near the airport and beaches, this care home provides an awesome tropical landscape. It consists of 123 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. Benefits of Bupa Supportive, collaborative, and caring team culture Continual learning and development opportunities Internal transfers across our care homes Discounts on Bupa products – Healthcare, Optical, Dental & other retail partners About the Role As the Office Administrator – known as a Customer Service Consultant (CSC) in Bupa, you will work alongside one other CSC and our General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home. Duties Each CSC has their own portfolio of duties. Generally, we have one that focuses on rostering and pay, one on training/compliance/HR, and one on occupancy and residents, and then everyone has reception duties. Below is an example of tasks but you certainly wouldn't be responsible for all of them! Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by being the key lead in handling enquiries and coordinating admissions. Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, completing the onboarding and induction of new starters, managing annual and sick leave in the rosters. Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards. Skills and Experience Patience! Working in a care home is fun and rewarding; we truly love our residents, but it also requires calm and patience, and a sunny disposition. Everyone says they need great communication skills, but diplomacy and a proactive approach are particularly important in this role. You might be speaking to a worried family or a confused resident, and although you can't always provide answers, you can reassure and follow up. Intermediate to advanced skills across the MS Office Suite Previous experience gained in a similar admin/customer service role Highly developed organisation and time management skills – prioritisation and self-direction are key in this role Culture We all share the same purpose at Bupa Aged Care: Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with the tools you need to achieve a fulfilling career. How to Apply Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks. To learn more about working at Bupa please visit our website: #J-18808-Ljbffr