Job Description
WHAT YOU WILL BE DOING:
* Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
* Be an advocate of ALL: Accor’s loyalty program to non members.
* Check guests in and out, maintaining accurate guest accounts.
* Take bookings, provide helpful information, and enter reservations.
* Answer guests' queries in a timely and efficient manner.
* Address guest requests and handle guest complaints in a positive manner.
* Liaise with inter-departments to assist guests and advise of room moves.
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