Company DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.Oaks Hotels & Resorts is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again.Job DescriptionWe are looking for an enthusiastic and professional Guest Service Agent to join our friendly and supportive team at Oaks Port Stephens Pacific Blue Resort on a Casual basis.Key Responsibilities Include:Welcome and check in guestsCommunicate professionallyMake bookingsAssist guests during their stayThe moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.QualificationsPrevious hotel experience in a front office is preferredMinimum 2 years experience in a customer facing positionExcellent written and verbal communication skillsExceptional customer service skills and an unwavering positive attitudeThe ability to successfully provide a high level of customer satisfactionProfessional presentation essentialAvailable to work on a rotating roster, including on weekends and public holidaysAdditional InformationJoin our positive and vibrant team and be rewarded with these team benefits:50% discounts on accommodation across all Minor Hotel brands in Australia and New ZealandAccess to Minor Hotels ANZ paid parental leave benefits20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New ZealandAdditional paid leave including Birthday and Study leave.Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.NIB Insurance discountsDiscount savings and cash back from over 400 popular retailers in Australia and New ZealandEntertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)Discount on Furniture50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globeWellbeing programs with Uprise (EAP)Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
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