A growing Managed Service Provider on the Sunshine Coast requires a Level 3 IT Technician.
Your new company
A growing Managed Service Provider on the Sunshine Coast requires a Level 3 IT Technician for a permanent opportunity based at their office and client sites in the region, commencing ASAP. This innovative company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development and learning opportunities. You will be working to ensure your client's IT Infrastructure runs smoothly and projects are implemented on time. Ideal for someone passionate about customer service with strong technical skills to resolve incidents efficiently and prioritise tasks as required.
Your new role
In this challenging and rewarding position, you will be responsible for:
* Working on escalated tickets from the Level 1 and Level 2 teams.
* Implementing a range of projects for clients, such as on-prem to cloud server migrations.
* Provide exceptional customer service to customers remotely and on-site by troubleshooting and providing step-by-step assistance to promptly resolve IT issues.
* Proven experience with Windows OS, Windows Servers, Microsoft 365 Admin, Exchange, Azure, Intune, and network set-ups and troubleshooting and Next Gen firewalls.
What you'll need to succeed
To be successful in this role, you will have:
* Passion for all things technology and constantly aspiring for new ways to improve.
* Positive approach to customer service with a focus on the client's experience.
* Adaptable to challenging situations and changing business demands.
* Passion for learning new technologies.
* Strong attention to detail and exceptional analytical skills
* Previously attained some form of industry certification e.g. Microsoft 365 Fundamentals, Azure Fundamentals, CompTIA A+.
* Experience working in the MSP sector is highly regarded.
What you'll get in return
Working in an organisation where they help you hone your skill set, you will be offered an excellent salary package and the opportunity to build your IT career, working with the latest technologies. This industry-leading organisation prides itself on internal promotion and career development by providing training and upskilling to help you become the best IT guru possible. Do not miss out!
What you need to do now
Working in an organisation where they help you hone your skill set, you will be offered an excellent salary package and the opportunity to build your IT career, working with the latest technologies. This industry-leading organisation prides itself on internal promotion and career development by providing training and upskilling to help you. Do not miss out!