Job Description:
A key member of the AWS Utility Computing (UC) organization, you will play a vital role in supporting the development and management of various services within the Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps spaces.
Key Responsibilities:
* Apply advanced troubleshooting techniques to resolve customer issues.
* Collaborate with engineers and partner with other AWS teams to reproduce and resolve complex customer problems.
* Leverage extensive customer support experience to provide feedback on improving internal AWS services.
* Drive customer communication during critical events.
* Develop and implement projects that enhance support-related processes and customer technical support experiences.
* Contribute to writing tutorials, how-to videos, and technical articles for the developer community.
About the Team:
At AWS, we value diverse experiences and encourage candidates from all backgrounds to apply. If your career has taken an unconventional path, don't let it hold you back from applying.
Why AWS:
Amazon Web Services (AWS) is the world's most comprehensive and widely adopted cloud platform. We pioneered cloud computing and continue to innovate, which is why customers trust our robust suite of products and services to power their businesses.
What You'll Need:
* 6+ years of software development or 5+ years of technical support experience
* Experience scripting in modern programming languages
* Bachelor's degree or equivalent experience in a technical field
* Understanding of cloud computing concepts and architectures
* Exceptional customer service and communication skills