Job Description:
This role works for Cardiac Rhythm management. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
Main Responsibilities:
* Support implantation of pacemakers, defibrillators and CRT devices at the direction of your manager.
* Conduct and provide technical support and advice at post op follow ups and clinics
* Complete pre-course reading and online training.
* Attend didactic training and complete course exams.
* Attend field visits to observe device implants and checks with colleagues.
* Develop a clear understanding of sales force effectiveness (SFE) imperatives by undertaking sales skills training and engaging with territory managers to better understand the key objectives designed to drive business growth.
* Develop relationships with, and service key customer groups.
* Conduct education/training to hospital staff.
* Identify customer needs and communicate these to appropriate Territory Manager.
* Maintain and update product knowledge including actively participating in internal and external training sessions.
* Assisting colleagues with their field development.
* Commence education towards IBHRE certification.
* Assist with product marketing and launches.
* Provide market feedback on product and competitor activity.
* Comply with customer service and other administrative requirements within the required timeframe.
* Ensure maintenance of company property/assets.
Quality, Safety and Environmental:
* Attend regular departmental meetings with relevant manager/supervisor to build in continuous feedback mechanisms.
* Meet the requirements of ISO by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met.
* Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures, and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment.
* Ensure any PPE provided by the Abbott is worn.
* Report any accidents or incidents within 24 hours through Done safe and notify your manager.
Conduct:
* Ensure all activities carried out by self and others are in accordance with legislative employment policies, health & safety requirements and global policy.
* Promote a standard of excellence for quality and customer focus at Abbott.
* Uphold the Abbot Code of Business Conduct.
* Live our Abbott Values – Pioneering, Achieving, Caring, Enduring.
* Maintain up-to-date knowledge of Abbott standard operating procedures and policies and always ensure compliance.
* Ensure your Company related activities comply with relevant Acts, legal demands and ethical standards.
Essential Requirements:
* On Call:
This role requires participation in the relevant on-call roster applicable to your role.
* Certification:
It is a requirement of your role that obtain and maintain certification as specified by Abbott.
* Qualifications and Experience:
Essential:
Tertiary qualifications in Biomedical, Engineering, Medical Science, Human Movement or related field (Coronary Care Nursing/Cardiac Technician) essential.
* Desirable:
Cardiac technical experience working in pacing.
Minimum 1 year working with Abbott CRM products.
* Competencies and Attributes:
Expert communication skills and customer service skills.
* Stays focused and under control in stressful circumstances.
* Ensures an accurate understanding and acts in a way that facilitates open exchange of ideas and information.
* Effectively transfers thoughts and express ideas verbally in individual or group situations.
* Effectively identifies, plans, schedules and co-ordinates resources (people, material, information, time) required to accomplish your goals, and is well prepared for every case ensuring they have the right stock and is punctual.
* Manages own commitments and time, works independently and autonomously across all accounts, completes administrative tasks (particularly the online diary) accurately and in line with deadlines.
* Experience using Microsoft Office Suite i.e. Word, Excel, PowerPoint
About Abbott:
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott:
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of .
- Amazing health and wellness benefits and perks.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists