At Amazon, we strive to be Earth's most customer-centric company, where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Amazon has an immediate opening for an IT Support Associate for our amazing Sydney corporate office. If you are passionate about providing exceptional customer service and resolving technical challenges this could be your chance to join our team.As the IT Support Associate, you will have the responsibility for delivering end-user support, infrastructure management, and audiovisual assistance for the Sydney Amazon community. This is an exciting opportunity to work with a talented team and leverage cutting-edge, in-house AI tools like Amazon Bedrock to support our Amazonians.What You'll Do :Promptly research, resolve, and respond to user requests, ensuring high-quality support and meeting or exceeding customer expectations (Customer obsession)Diagnose and troubleshoot end-user computing issues, from analysis to testing and follow-upCollaborate with internal and external partners to process support requests, incidents, and project activitiesAssist with triage and escalation of server, system, or network issuesManage accurate inventory of Amazon-owned equipmentProvide hands-on and remote support for teleconferencing systems and AV presentation equipmentBASIC QUALIFICATIONS1+ years of corporate setting Windows, Mac or Linux Operating systems support experienceExperience setting up, taking down and relocating PC systems1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience1+ years of troubleshooting in a multi-user high availability environment experience1+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience1+ years of supporting and maintaining a corporate network environment experienceMay require lifting or carrying desktop computers up to 25lbsSome on-call responsibilities are requiredOccasional out of office hours required for urgent requests - Weekend, Evenings or NightsPREFERRED QUALIFICATIONS2+ years of corporate setting Windows, Mac or Linux Operating systems support experience1+ year of experience providing on-site support and troubleshooting in a high-availability, multi-user environment1+ year of experience supporting video conference and teleconference equipmentWhy Amazon?Competitive compensation and benefits packageOpportunities for career growth and developmentCollaborative and innovative work environmentCommitment to diversity, equity, and inclusionIf you're ready to embark on an exciting journey and make a real impact, we invite you to apply for this fantastic opportunity. Join our team and help shape the future of IT support at Amazon.
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