We at Coforge are hiring for a Service Desk Analyst with the below mentioned skills.
Role: Service Desk Analyst
Location: Brisbane
Role Type: Permanent
Experience: Freshers are invited (Either IT Diploma or Graduation)
Key Responsibilities:
* Good understanding of Laptop, desktop, software, imaging & Printers etc.
* Build and maintain good understanding stakeholder relationships.
* Understand business priorities, impact, and urgency across all areas.
* Coordinate with 3rd Party vendors for delivery of IT equipment.
* Escalate issues to vendors, and work towards resolution e.g., Kiosks, Scanners, Printers etc.
ITIL Responsibilities:
* Ensure ITIL practices are followed by team.
* Good understanding of incident management P1, P2, P3, P4.
* Knowledge of Request, changes, problem management.
* Understand the on-call process while raising critical issues.
General Responsibilities:
* Communication skill via phone, email, and live chat.
* Ensure that best practices and standards are followed.
* Identify areas of improvement and implement them within timelines.
* Initiate, demonstrate, and assume ownership of improvement areas of functionalities.
* Follow established guidelines, processes, design standards and enterprise development.
* Proactively identify opportunities to improve IT processes and procedures to enhance end user experience and operational efficiency.
* Participate in IT projects and initiatives as assigned, providing technical expertise and support as needed.
* Manage hardware stock levels, and order IT equipment as required.
* Always ensure availability of end user devices.
Technical Skills:
* Knowledge of Active Directory, ADFS, Azure Active Directory, Rights Management Services (RMS).
* Support connectivity issues for LAN and WiFi connections. Good understanding of TCP/IP and LAN / WAN networking.
* Work with end user technologies that facilitate BYOD (CYOD, COPE etc.).
Seniority Level:
Entry level
Employment Type:
Full-time
Job Function:
Information Technology
Industries:
IT Services and IT Consulting
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