CUSTOMER SERVICE TEAM LEADER - NATIONAL SUPPORT OFFICE (MARLESTON)Supervisors/Team Leaders (Call Centre & Customer Service)Full timeStrong focus on cost estimation, order administration and customer support Work with a recognised market leading National company Fast paced, dynamic and collaborative team This is an exciting opportunity for a people-orientated Team Leader who enjoys customer service and sales.You will lead and manage a dynamic, supportive and successful team supporting the Residential and Commercial Sales teams.As the Customer Service Team Leader you will work in a close-knit sales administration team and liaise regularly with Account Managers, Selections teams, Suppliers and our Warehouse.You will develop and maintain strong working relationships with our trade accounts and franchises to manage orders.Your key responsibilities will include: Be driven to provide superior customer serviceLead a customer service focussed team to provide outstanding service levelsTo build and strengthen relationships with internal and external stakeholdersEnsure administration and selection processes are completed in a timely and effective mannerManage and communicate customer feedback for consistent improvementHave a friendly and approachable personalityHave the ability to relate to people at all levelsHave a strong work ethic and a 'lead by example' approachRequirements for the role: Be a customer service superstar!Have strong leadership and communication skillsHave high-level organisational skills and the ability to manage a number of projects simultaneouslyBe proactive, enthusiastic and able to work in a dynamic, collaborative team environmentBe confident, professional and have excellent interpersonal skillsHave exceptional verbal and written communication skillsHave strong problem-solving skills and a high level of initiativeBe highly competent in Excel and other Microsoft suite productsPrevious experience in the building industry/ with building products will be highly regarded but not essentialOUR CULTURE…At Beaumont Tiles, we believe that creating a culture of belonging and inclusivity is crucial to our success, and we strive to reflect the diversity of our local communities in our workforce.At the same time, we recognise that people are more than their roles and titles.We want everyone to feel included, secure to explore areas they feel passionate about, and empowered to develop their full potential.Be part of a market leader and nationally recognised companyAttractive salary packageEmployee assistance program (EAP)Training and development opportunitiesExclusive employee discountsFun and collaborative work environmentBeaumont Tiles is Australia's biggest tiles and bathroom ware retailer with over 110 outlets Nationwide.An innovative market leader, Beaumont Tiles buyers travel the globe to bring back the best in tiles, stone, and bathroom ware.Beaumont Tiles has company-owned and franchised stores servicing trade, home builders and renovators, and the commercial sector.This is a great opportunity for you to make your mark and further develop your career with a growing and successful company.If you want to join a great team, then we would like to hear from you!If you want to join a great team, click 'Apply' now!#J-18808-Ljbffr