Capstone are proud to be assisting a leader in the critical infrastructure industry as they seek to appoint a Service Delivery Manager in Sydney to work closely with a key public infrastructure client. About the Role As Service Delivery Manager, you will be responsible for: Service Level Management : Manage, monitor, and report on service performance in line with Service Level Agreements, KPIs, and Operational Level Agreements. Customer Relationship Management: As the primary point of contact with a key client, you will build strong relationships through problem resolution, regular meetings, escalating & complaint management, and aligning service with business needs. Service Improvement : You will be accountable for driving innovation & continuous improvement, enhancing service quality, efficiency, and customer satisfaction. Operational Management : Work cross-functionally with the organisation, providing guidance and mentoring to other teams whilst ensuring service delivery processes are documented, standardised, and compliant. About You The client is looking for candidates with: Demonstrable experience in Service Delivery Management roles, ideally within environments operating with Oracle and Linux systems. Fantastic enterprise-wide and client-facing communication skills with a history of successful service delivery through relationship building. Experience in public infrastructure and/or tolling/ticketing systems will be highly regarded. A customer-oriented and innovative mindset to actively seek out opportunities for service improvement. Should you be interested in applying to this role, please apply directly or send your CV to robertcapstonerecruitment.com.au