About InvoCare:
We are a leading provider of funeral, cemetery and crematorium services in Australia, New Zealand and Singapore.
Job Summary:
The Multicultural Unit is seeking a Memorial Consultant to provide exceptional customer service and sales to families in anticipation or at the time of need for memorialization of their loved ones.
About the Role:
You will be responsible for delivering exceptional customer service and sales by being an expert on our sites, products and services. You will work with families to organise cremation and memorialisation for their loved one, presenting product and service options with sensitivity and achieving sales targets.
Your Key Responsibilities:
* Sales of cremation and burial sites, products and services while respecting individual family's needs and wishes
* Presentation of product and service options to clients with sensitivity and to achieve sales targets and expectations
* Exceptional customer service by responding to general enquiries in the park such as memorial look-ups, raising work orders for maintenance of sites and at all levels of contact with external and internal customers
Requirements:
* Fluency in Thai, Cambodian, Vietnamese and English
* Strong marketing and networking ability
* Excellent written and oral communication skills and ability to display compassion and empathy
* Ability to conduct training sessions for small groups
* Good computer literacy skills
* Able to remain confidential and discrete
Benefits:
* Car Allowance
* Reward and recognition programs
* Tailored induction and training programs
* Well designed and fitted out locations with the latest facilities
Culture and Values:
We are a diverse workplace and equal opportunity employer. We encourage applications from people of all ages, nationalities, abilities and cultures.