General/Business Unit Manager (CEO & General Management) The General Manager is responsible for overseeing the complete operations of the hotel, ensuring that all departments run efficiently, providing exceptional guest experiences, driving revenue, and maintaining a motivated and engaged workforce.The role requires a leader who can balance strategic vision with a hands-on approach, ensuring operational excellence and a positive guest experience in all facets of the business.Key Responsibilities: Leadership & Team Management :Lead, mentor, and manage a team of 50-70 staff, ensuring high levels of team engagement and performance.Foster a culture of excellence, accountability, and continuous improvement across all departments. Operational Management :Oversee all departments: rooms division (140+ rooms), day spa, hot springs, and café.Implement and maintain high standards for guest services, housekeeping, and F&B.Ensure the hotel operates in line with established standards, maintains compliance regarding all industry bodies, licensing bodies and brand guidelines and adheres to all OH&S regulations. Develop and execute revenue generation strategies to maximize profits across rooms, spa, hot springs, and café operations.Prepare, monitor, and manage budgets and financial performance reports.Identify and implement cost-saving initiatives without compromising quality or guest experience.Guest Satisfaction :Ensure high levels of guest satisfaction by maintaining service excellence throughout the property.Handle guest complaints and issues promptly and professionally.Encourage employee productivity, efficiencies, and job satisfaction. Staff Development :Oversee recruitment, training, and performance management for all staff.Promote ongoing professional development and growth within the team to maintain a high level of service. Growth & Strategic Planning :Work with owners and executive management to develop and implement long-term business strategies.Identify and encourage succession planning within the staffing team.Drive the future growth of the business by identifying new opportunities, partnerships, and market trends. Qualifications & Skills: Minimum of 5 years' experience as a General Manager or equivalent senior position in a hotel or resort environment.Strong understanding of hotel operations, with a focus on multi-departmental management (accommodation, spa, F&B).Proven track record in driving revenue growth and maintaining profit margins.Excellent leadership, communication, and interpersonal skills.A hands-on approach with the ability to work under pressure and meet operational goals.High level of financial acumen, including budgeting, forecasting, and cost management. Salary : The base salary is $150,000, with flexibility for a higher offer based on the candidate's qualifications and experience.Bonus Scheme : Performance-based bonus to reward exceeding key operational and financial targets.Superannuation : As per statutory requirements.Accommodation : Not provided.To apply, please submit your resume and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for this role.#J-18808-Ljbffr