Job Summary:
We are seeking a Strategic Account Manager to lead a portfolio of key accounts across various industries, including Government, Facilities Management, Mining, Rail, and industry sectors. The goal is to maximize TGE's profile, share of wallet, and build customer loyalty for retention and expansion.
The ideal candidate will form part of a Strategic Accounts team and be responsible for developing, expanding, and solidifying long-term relationships with customers to enable key business retention and expansion.
Key Responsibilities:
* Develop, implement, and review customers' growth and sales strategy
* Build and sustain executive-level relationships and contacts within the customer(s)
* Drive sustainable growth by seeking expansion of current services and/or identification of cross-sell solutioning from incremental BUs
* Maintain customers' sales & revenue forecast and ensure opportunities are appropriately reported in CRM
* Actively champion internally for the customer(s) at executive and operational levels to identify and develop innovative solutioning
* Lead in pursuing a seamless customer experience by engaging with senior internal stakeholders to remove barriers or challenges
* Oversee key strategic, financial & operational reporting processes between TGE and the customer
* Have a robust understanding of customers' financial performance and trends in TGE
* Stay aware of key customers' industry/vertical trends, initiatives, innovations, governance/compliance aspects that impact TGE future growth planning
Requirements:
* Extensive sales proposal and sales presentations skills & capabilities
* Strong relationship building experience from C-Suite down
* Experience developing strategies to retain and grow a customer portfolio
* Strong track record to meet and exceed sales targets
* Demonstrated commercial acumen including customer and opportunity planning, and revenue forecasting
* Sales discipline knowledge including sales techniques, aligning sales strategy to buyer behaviour, account planning and portfolio management and reporting
* Knowledge of solutions, products, services, new and possible technology offerings, industry players and latest developments in digital ecommerce
* Be a collaborative consensus builder who develops strong evidence-based ideas while being open to thoughtful counsel and advice
* High level interpersonal skills, and strong written and verbal communications
What We Offer:
We believe in nurturing a diverse and inclusive workplace that celebrates different points of view and gives everyone the chance to contribute.
As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.