The Company
Launch is excited to be working with a leader in the local government space. We are looking for an Applications Support Analyst who will be responsible for the application support and configuration of the Councils ERP and Applications. The Council’s ERP utilises TechnologyOne – Ci Anywhere and makes up a large component of the application stack and the core of this role.
Candidates must have experience utilising TechnologyOne – CiA to be considered for this role.
The Role
The Applications Support Analyst will take ownership of the applications portfolio including configuration, upgrades, lifecycle-planning, license/subscription renewals and agreements.
Responsibilities include but not limited to:
1. Provide ‘Level 2’ & ‘Level 3’ ICT support to users of the Council’s applications including investigations and identifying solutions for – complex incidents & problems, configuration, enhancements, maintenance and responding to customer requests to support business operations.
2. Through ITIL Best practices, manage and conduct investigations into Incidents, Problems, Requests, Change, broadly across OneCouncil including – Compliance, Supply Chain, Finance, Assets, Access management, Configuration, System Admin, Data, Data Integrations, Reporting, BPAs & ETLs, and Information. Outages, major incidents, and performance degradation are promptly communicated to Business and technical teams.
3. Working directly with TechnologyOne & Consultants to resolve Issues & Problems.
4. Manage the day to day running of BPAs & ETLs, including – proactively monitoring and taking action on – observations & controls, job completion and failures.
5. Leverage innovation and process improvement in problem solving as appropriate. Communicate findings with the Application Management team and Team Leader to foster a continuous improvement culture and capability.
About You
To be successful you will need:
6. Strong technical knowledge of the managed product, and extensive experience in providing support to the core application of Local Government within Technology One – Ci Anywhere
7. Strong skills in the application of application installation, upgrades, maintenance and support, including the underlying principles as distinct from the practices.
8. Highly Developed ability in analysing problems and root cause of issues and finding innovative solutions to specific application problems.
9. Strong knowledge of specific application design and methods of increasing performance in a desired area.
How To Apply
If you would like to find out more about this fantastic opportunity in the Technology space, please apply here or send your CV directly to ibranch@launchrecruitment.com.au for a confidential discussion.
Launch Recruitment
Launch Recruitment is a candidate-focused, IT and Sales recruitment company that listens, cares and is driven to make a long-term positive impact on your career and life. Our deep knowledge of the Australian IT landscape and our long-term relationships with strong and innovative companies mean your goals and abilities can be perfectly aligned to the best positions sought out, just for you.