Description About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. The arrival of The Langham, Gold Coast & The Jewel Residences has ushered in a new era of sophistication to Australia’s playground. Comprising 169 guest rooms and suites and 170 luxury residences, nestled on absolute beachfront with sweeping views of Surfers Paradise and beyond, The Langham, Gold Coast is the ultimate location to relax and be inspired. We have a fantastic opportunity for a service-focused, experienced, and motivated Chief Concierge to join our team and lead our Concierge Department at The Langham, Gold Coast. Key Responsibilities As Chief Concierge, you will oversee the operations of the Concierge, Porter, and Valet Parking teams. You will empower your team to create memorable experiences for hotel guests by delivering genuine service. You will develop and monitor key metrics, provide training, coaching, and succession planning to achieve customer satisfaction and financial targets. Qualifications & Skills Our Chief Concierge will oversee activity in the guest lobby and ensure a smooth flow of lobby traffic, providing a flawless experience that influences guest perception of The Langham, Gold Coast. To be successful in this role, you should have experience in a similar position at a luxury hotel and proven experience leading Concierge teams in a luxury environment. Other key attributes we are looking for include: Passion for service excellence and providing superior hospitality. Previous detailed experience of Opera Independent & ability to work under pressure. Highly organized and ability to delegate effectively. Excellent interpersonal and communication skills Australian work rights, A current driver’s license Luxury hotel experience highly desirable Les clefs d’Or member highly desirable Ready to Live fully with Langham? The Langham Hotels & Resorts offers current and future colleagues: Benchmarked and competitive remuneration Excellent Training Opportunities and Career Progression Complimentary Meals & Laundry 6 Complimentary Hotel Nights at LHG Hotel and Resorts each year A vast array of benefits and recognition incentives that focus on wellness, inclusion and sustainability.