Role Summary
As the Head of Autonomous Operations, you will be responsible for the deployment and support of Autonomous vehicles in Scania's Mining team.
Job Responsibilities
* Collaborate with customers, business development teams, and local sales organizations to map and analyze customer-specific needs, objectives, and challenges.
* Design and deploy tailored solutions, integrate them into customer infrastructure including training, onboarding, and change management.
* Lead operational testing and optimization and drive continuous improvement to exceed customer expectations.
* Oversee deployments, ensuring plans are executed flawlessly with a strong focus on customer satisfaction.
* Bridge technical integration, coordinating with R&D, IT, and operations teams to ensure seamless hardware and software configuration.
* Provide 24/7 first-line support, addressing customer needs with a proactive approach.
* Build and develop a high-performing team, cultivating a culture of excellence and innovation in customer success.
About Us
Scania is a leading provider of mining solutions with 130 years of lean production heritage. We offer tailored mining solutions that help our customers optimize their production flow and drive efficiencies across their chain.
What You Will Do
As the Head of Autonomous Operations, you will be at the forefront of autonomous technology, shaping the future of industry innovation. You will collaborate with a passionate team dedicated to operational excellence and customer success, both in Australia and globally.
Requirements
* Proven expertise in operational leadership with a track record of delivering complex technical solutions.
* Experience of advanced technical support is meriting.
* A strategic mindset with ability to drive customer-focused innovational and operational efficiency.
* Exceptional skills in team building, leadership, managing direct reports, matrix reports, and cross-functional teams.
* Strong understanding in autonomous technologies and their application in customer operations.
What We Can Offer You
* Make tangible impact by delivering transformative solutions that drive customer growth and satisfaction.
* Thrive in a dynamic environment that values creativity, leadership, and continuous improvement.
Application Requirements
To apply for this role, you need to be a Citizen of New Zealand or Australia, or have New Zealand permanent resident status, or possess the legal right to work in New Zealand.