Key Responsibilities
Reception
1. Operate the telephone switchboard and maintain the internal telephone listing current
2. Answer caller enquiries and direct them to appropriate employees
3. Greet clients, customers and visitors at reception
4. Maintain the ERS and customer complaints register
5. Ensuring intranet data is maintained and kept current
6. Ensure issuing of visitor badges and supporting site requirements are met
7. Report technical problems to the Line Supervisor as necessary
8. Maintain room bookings
9. Ensure all visitors are signing in
10. Ensure contractors that come in on site are inducted
Administration Support
11. Capture and record customer information, enquiry’s and complaints
12. Coordinating the daily deliveries in a timely manner
13. Vent customer technical enquiry’s and deal with them in the most professional and effective way possible and in accordance with company guidelines and procedures
14. Undertake Customer requests as they occur within authority levels
15. Assist with marketing projects as required
16. Filing of delivery dockets
17. Receive, sort and distribute incoming correspondence, invoices & cheques
18. Arrange the distribution of internal documents as required
19. Perform clerical duties such as logging and arranging local, interstate and overseas couriers.
20. Customer Service
21. Organize all Invoicing relating to the Kings Park site.
22. Coordinate all above invoicing with Accounts payable.
23. Customers invoicing when needed.
24. Placing orders for non-inventory and inventory stock.
25. Booking in stock for non-inventory and inventory stock.
26. Organize training on site.
27. Assist with contractor site admin requirement tasks
28. Arranging catering for training sessions
Required Profile
29. Demonstrated people skills
30. Demonstrated verbal and written communication skills
31. Demonstrated PC Skills (excel, word and PowerPoint)
32. High attention to detail and be able to highlight anomalies
33. Able to work in confidence and with minimal supervision
34. Able to meet deadlines and organize work priorities