Design the end-to-end journey of services across transactions, products, content and business processes.Collaborate with user researchers and stakeholders to form the bigger strategic picture.Identify and prototype concepts to transform the service based on user needs.Work in an agile manner to deliver design and research activities.Work to the Service Design and Delivery Process and Digital Service Standard.Develop effective and inclusive user experiences.Skills & ExperienceDemonstrable experience in solving complex problems based on evidence, analysis and investigation.Strong track record working in agile and multi-disciplinary teams.Human Centred Design approach to service delivery.The ability to communicate effectively with technical and non-technical audiences.Influencing and guiding decisions with senior stakeholders.Excellent knowledge and experience in creating quality visual materials, like journey maps, user scenarios and concepts.Exceptional ability in prototyping concepts to test hypotheses.Strong understanding of the social and digital context for transformation.Collaborative team player.Excellent communicator in both written and verbal form.