Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.
At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.
About this opportunity
As the Client Care Coordinator, you will be responsible for successfully directing and coordinating all activities associated with the care of potential and existing Ability Care and NDIS clients with the assistance of our Care Coordination Support team.
* Competitive salary + Super + Fuel allowance
* Option to accrue a monthly Rostered Day Off (RDO).
* A friendly team with an active social club; we have fun, work hard, and take pride in what we do.
* Free Employee Assistance Program for you and your family.
* Personalised development plans consisting of 1 : 1 coaching, internal training, conferences and workshops.
Key Responsibilities
* Visiting prospective clients, identifying needs, understanding goals, and creating robust, personalised care plans and actions.
* Reviewing existing clients plans and ensuring that their changing needs and preferences are considered to tailor their care plan to their goals.
* Managing the overall client experience and coordinating effectively with the office team to ensure that all interactions support the needs and best interests of the client while supporting the achievement of operational goals.
* Specialising in supporting adults with chronic and degenerative conditions such as Dementia, Multiple Sclerosis, Motor Neurone Disease and Parkinson’s Disease.
Skills & Experience :
* Experience in the NDIS Industry and understanding of the NDIS frameworks is required
* Efficient, organised, able to prioritise and good time management skills.
* An effective communicator with a customer service centric mindset, focused on the Client Experience.
* An effective delegator and a team player with a positive mindset and appreciation for the importance of your role.
* Administrative experience and competent in using computers and systems.
Applicants must have permanent or temporary rights to work in Australia with no restrictions.
Please submit your resume and a cover letter detailing your suitability for this role.
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