Provide Excellent Customer Service
As a key member of our team, you will be responsible for delivering exceptional customer service in all interactions with customers.
You will make flight reservations, issue and reissue tickets, and apply refunds as required to ensure seamless travel experiences.
Key Responsibilities:
* Respond to customer inquiries and resolve issues promptly and professionally
* Make accurate and efficient flight reservations, including multi-city and complex itineraries
* Issue and reissue tickets, handling fare differences and other complexities
* Process refunds and handle related administrative tasks
* Collaborate with colleagues to ensure smooth operations and consistent customer satisfaction