Customer Service Representative (Motivator)
The Motivator role is critical to the success of our GoodLife Fitness Clubs. This position requires a welcoming, clean and safe environment to help Members achieve their fitness goals.
Key Responsibilities
* Be Pleasant and Present with every greeting and interaction.
* Greet Members as they come into the Club and check them in for their workout.
* Greet Potential Members that have appointments or that come into the Club as walk-ins and direct them accordingly.
* Properly and efficiently handle incoming calls from Members and Potential Members.
* Assist Members on the floor with questions about the FitFix and Cardio machines.
* Possess in-depth knowledge regarding Memberships and all Club services and amenities and able to sell these products when opportunities arise.
* Provide Fit-Fix Starter sessions for new and current Members.
* Complete any other tasks required to provide an exceptional experience for Members and guests.
Requirements
* CPR-A & AED Certification
* Smart Tan certification within 3 months of employment
* Interpersonal Savvy: Relates well to all kinds of people
* Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers
* Team Contribution: Helpful to the rest of the team
* Approachability: Easy to approach and talk to
* Knowledge of the fitness industry
* Excellent written and verbal communication skills
* Superior customer service skills; ability to fully understand and embrace company culture
* Proficiency in the use of computers
* Previous customer service and sales experience an asset
What's in it for you
* Ongoing training and development
* Career advancement opportunities
* Competitive Total Rewards Package
* FREE Fitness membership
* Fun and energetic atmosphere
At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported.