Overview
This IT Operations Asst Analyst role will be supporting all IT services, the computer systems and network environment (including IT/OT) in the Singapore manufacturing plant to ensure operational stability. This individual will be customer focused with good technical skills and be self-directed in troubleshooting, maintaining, and continuously improving IT infrastructure.
Responsibilities
* Plant IT equipment setup, installation, troubleshooting and resolution activities
* Network and Compute infrastructure sustain support
* Support PepsiCo’s Cybersecurity programs
* End user Workplace Programs, user support and Training
* Enterprise Solutions Applications Testing
* Administration of user accounts and provisioning of systems access
* Maintain and update process, system documentation, inventory, and user guides
* Future Technology Lifecycle management (TLM) program
* Call logging, incident management, service request fulfillment within SLA
* Support Project Portfolio Execution for the site considering global, sector and local programs
* Build relationships to ensure engagement with key stakeholders such as Operations, Automation, Engineering, Enterprise Solutions, Finance, PGCS IT. Manage Third Party Vendors
* The role will support a range of technologies: Network Wi-Fi, Network Local Area Network (LAN), Network security (Fire Walls), System access, cloud computing, server/compute infrastructure, Rubrik backup, Operations Technology (OT)- Thin Clients, System Platform, vendor remote access, Laptops, desktops, tablets, manufacturing Printers/applicators, scan guns, SOTI, video conference rooms, telephony/PBX, digital signage
Out-of-office hours support required as necessary for issue resolution and project activities
Qualifications
* Tertiary education or equivalent in Computer Science, IT, Software Engineering, or related field
* Proven track record in IT with at least 8 years’ experience in a similar role
* IT Infrastructure experience with good understanding and expertise across relevant manufacturing systems, programs, applications. Key areas are Network, Compute, Security, Workplace Services and Manufacturing IT/OT
* Experience collaborating, building relationships across multiple functions and diverse teams
* Project Management skills/experience
* Experience in stakeholder and third-party vendor management
* Experience in scoping/evaluating proposals for new solutions, troubleshooting/escalating issues on existing solutions
* Demonstrated understanding of business drivers/priorities/operations/process/IT & OT applications
* Good breadth and depth in technologies namely: Active Directory, Windows, Office365, RD Web, SCCM, Intune, Network, Telephony, Managed Print Services
* Excellent verbal, written communication skills and presentation skills
* End to end ownership; act as owner by taking a holistic approach to solutions scoping and problem solving and actively driving collaboration across functions
* Ability to engage and influence across business functions
* In depth knowledge of Manufacturing IT infrastructure and application inter-dependencies
* Awareness of IT, business, and IT/OT governance strategies
* Ability to integrate well within a team (local and virtual) environment
* Experience supporting a large user base in a multicultural environment
* Well organized and strong ability to multitask and manage conflicting/changing priorities
* Service Oriented and Process Driven
* Microsoft and equivalent technical certifications
* ITIL certifications and practical experience
* Project Management certifications and practical experience
#J-18808-Ljbffr