The Role: We are seeking a skilled Network Engineer to join our dynamic operations team in a mid-level position.
Key Responsibilities:
* Provide intermediate-level network support via multiple channels, including phone, ticketing systems, and onsite services.
* Address incidents, service requests, and changes with a focus on efficiency and accuracy.
* Assist in generating reports and delivering them as required.
* Coordinate and execute risk remediation initiatives.
* Support connectivity migrations for clients.
* Perform onsite field services for network hardware such as switches and routers.
About You: You have a solid foundation in network engineering and are comfortable managing systems across diverse environments.
Requirements:
* Expertise in Cisco infrastructure and Palo Alto Firewall systems.
* Background in multi-site or multi-tenant environments.
* Proficiency in routing and switching protocols.
* Familiarity with packet-level troubleshooting tools like Wireshark.
* Strong interpersonal and communication skills to effectively interact with clients and team members.