Customer Service Representatives – NSW Government Call Centre
Location: Ballina, NSW | Contract: 12 Months (Full-Time) | Rate: $36.11 per hour + Super
Talent International is seeking multiple Customer Service Representatives to join a vibrant NSW Government call centre team in Ballina. This is an excellent opportunity to make a positive impact in the community, providing essential information and support to the public.
Start Date: 02/12/2024
Hours: Up to 7 hours per day / 35 hours per week
Training:
You will participate in two training sessions, each spanning five days, at our specialised training facilities in Penrith or Coffs Harbour, NSW. Travel will be required for these sessions.
Key Responsibilities
* Customer Support: Provide accurate and timely information to customers via phone, face-to-face, or written communication on various services, following organisational standards.
* Record Management: Update and maintain databases and records to ensure information is accurate, accessible, and compliant with service delivery protocols.
* Education & Awareness: Inform customers of their rights, responsibilities, and available services to promote community awareness and adherence to relevant processes.
* Documentation: Compile information, prepare documents, and correspondence in line with quality standards.
* Administrative Support: Deliver a range of administrative services as required to support organisational objectives.
Essential Requirements
* Eligibility: Must have full working rights in Australia.
* Experience: Proven experience in customer service is ESSENTIAL.
* Skills: Comfortable in a high-volume call centre environment.
* Availability: Ready to start on 02/12/2024.
* Additional Assets: Salesforce experience preferred, and prior experience in a government call centre is a bonus.
If you’re ready to bring your customer service skills to a government role and can meet the above criteria, we encourage you to apply now.
For further information or to apply, please contact Talent International or submit your resume directly.