Mascot Location $75K Superannuation Permanent Position About your new job: This is an excellent opportunity for someone who thrives in an autonomous role and enjoys a close-knit office environment. You'll be entrusted with significant responsibility, becoming a valued part of this family-owned business • Create and manage sales contracts, ensuring timely communication of contract consumption reports to Customers and Traders. • Process daily orders in the ERP system, ensuring accuracy in inventory, contracts, and costing. • Communicate order confirmations, backorders, substitutions, and pricing issues with Customers. • Coordinate internal Customer requirements, serving as the main contact for order processing. • Oversee order releases to the warehouse, ensuring special packing and delivery instructions are noted. • Manage shipping logistics, including warehouse coordination, carrier scheduling, and invoicing. • Handle Customer inquiries, returns, and payment issues, working closely with QA, Traders, and Accounting. About you: • Have previously worked in a Customer Service and Administrative role • Exceptional communication skills – written and verbal • Enjoy the stability of a close-knit office environment, where you can focus on meaningful work without the pressure of corporate hierarchy. • The ability to work with multi departments to ensure the Customer inquiries are managed and that all possible resources are used to achieve Customer success • The ability to work autonomously and not afraid to make decisions that will benefit the businesses requirements • Be able to multitask and prioritise accordingly. What’s in it for you: • Parking available on site • Continually growing business • Stable, family environment • Ownership of your role If this opportunity sounds right for you, please click the Apply Now button