About Us:
SA Cabs Pty Ltd, a leading provider of reliable and affordable transportation services, is seeking a dedicated ICT Business Analyst to join our team in Port Augusta. As we continue to grow and innovate, we need a skilled professional to streamline our technology solutions and optimize business processes. Join us in delivering excellent service to our community while advancing our technological capabilities.
Role Overview:
The ICT Business Analyst will play a pivotal role in identifying business needs, evaluating technology options, and implementing ICT solutions that improve operational efficiency and enhance customer experience. This position is ideal for an analytical, detail-oriented professional with a passion for optimizing processes and deploying impactful technology solutions within the transportation industry.
Key Responsibilities:
* Perform testing, troubleshoot issues, and provide ongoing support for system implementations.
* Collaborate with internal teams to understand business needs and translate them into technical requirements.
* Developing project plans, estimating costs, allocating resources, and overseeing project execution using project management methodologies and techniques.
* Taking responsibility for deploying effective solutions, including creating, adopting, and implementing system test plans to ensure quality and integrity.
* Identifying and evaluating inefficiencies, recommending optimal business practices, system functionalities, and behavioral improvements.
* Assessing, investigating, and analyzing current business processes, procedures, and work practices.
* Preparing user guides, developing training documentation, and conducting formal training sessions for users.
* Serving as a central reference and information source, providing guidance and support throughout the system project decision-making process.
* Using data and process modeling techniques to produce clear system specifications for software design and development.
* Creating functional specifications for developers to build and enhance systems effectively.
* Stay up-to-date with industry trends and technological advancements to identify new opportunities for improvement.
Qualifications:
* Bachelor’s degree in Information Technology, Business, or a related field.
* 2+ years of experience as a Business Analyst or in ICT roles, ideally within transportation or service industries.
* Strong skills in data analysis, project management, and process optimization.
* Familiarity with business analysis tools, ERP systems, and project management software (e.g., JIRA, MS Project).
* Excellent communication skills to work effectively with both technical and non-technical teams.
* Highly organized, with strong problem-solving abilities and attention to detail.
Full time Role
Salary between $65,000 to $75,000 (based on the experience)