Assistant Community Manager
Job Details
Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.
The Opportunity
The Domain Country Club Retirement Village is a resort-style community, located in Ashmore and set amongst 42 acres of beautifully landscaped and picturesque gardens. Reporting to the Community Manager, you'll be responsible for assisting with the day-to-day operations and services of the community. This is a highly resident-facing role, where you will enjoy a fast-paced mix of responsibilities that will positively promote The Domain Country Club.
This is a permanent full-time Monday-Friday position.
What we offer:
1. Paid Parental Leave and Purchased Annual Leave options
2. Two (2) additional 'All About Me' leave days per calendar year
3. Annual salary reviews and annual bonus incentive scheme
4. Employee Referral Program and Employee Assistance Program
5. Discounts to Health Insurance and Retail & Leisure partner providers
6. Opportunities for further career progression (develop into a Community Manager and beyond)
7. Opportunity to take part in Aveo Learning & Development courses to develop your professional skills
You will:
8. Ensure ongoing daily operations of village services including safety & security, maintenance, appearance standards and financial performance
9. Support the Community Manager with day-to-day resident queries & concerns and be responsible for assisting with incoming and outgoing resident moves
10. Take ownership of village compliance items by completing audits, checklists and administrative tasks
11. Build resident satisfaction by creating a vibrant and inclusive culture throughout the community that is built on communication, professionalism and respect
12. Liaise with a wide range of internal and external stakeholders such as residents & their families, staff members, contractors and suppliers
13. Assist the Community Manager with day-to-day people practises such as rostering, timesheets, interviewing and onboarding of new staff members
What you'll bring:
14. Prior experience in a front-line customer-facing operations-based role (e.g Retirement Living, Hospitality Management, Hotel/Resort/Tourism, Property Management or Facilities Management)
15. Developed interpersonal skills where you pride yourself on your communication, time management, professionalism and empathy
16. Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel, SharePoint and PowerPoint)
17. A proactive and self-motivated attitude with a strong focus on teamwork and customer satisfaction
18. Tertiary qualification in business or related discipline (desirable, not essential)
19. Minimum two (2) COVID-19 vaccinations (required)
Who we are
As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 12,000 residents across 80+ diverse communities nationwide. We're a dedicated group of over 1900 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.
What's next?
Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.