Direct message the job poster from CoevolveBusiness & IT Transformation | Leadership & Change Management | Certified Professional Coach | Driving the People & Culture agenda for Business…Company OverviewCoevolve is a leading global provider of managed telco-independent Software Defined WAN (SD-WAN), Secure Access Service Edge (SASE), and cloud and multi-cloud networking solutions to enterprises. Providing services in more than 80 countries, enterprises entrust Coevolve to provide secure and reliable connectivity to wherever they operate, deliver digital transformations quicker, and improve key business applications at dramatically reduced costs. Today, we are pushing the boundaries of traditional network management through AI and machine learning to deliver more value, actionable insights, and capabilities to enterprise network management with Coevolve Smart Services. With our Smart Services portfolio, we can proudly say that Coevolve represents the next generation of co-managed digital infrastructure specialists, ensuring we continue to be market-leading and at the forefront of Networking solutions across the globe.Our people at Coevolve are smart, tenacious, passionate, and dedicated experts in the field. We achieve great things together for our clients. We solve core problems in the traditional carrier and systems integrator business models. Our company culture fosters lifelong learning, collaboration and inclusion. Our team is truly global with people in 5+ locations around the world. We love innovative ideas and the ability to get things done. We believe teamwork makes for the most rewarding work and creating an environment that values all roles and good ideas.About the RoleThe Customer Experience (CX) Project Coordinator will oversee the successful execution of projects, ensuring they are completed on time, within budget and to the required quality standards, while effectively managing stakeholder relationships and project resources. The CX Project Coordinator is a client facing role which will play a crucial role in maintaining ongoing engagement with Coevolve clients and delivering exceptional client satisfaction.The role will have the opportunity to drive value across all four life cycle phases of our service offerings (Assess > Deploy > Manage > Optimize), with the majority of the focus being on the Deploy and Manage phases. The role will support mainly mid-tier multi-national clients with either global or significant regional footprints.ResponsibilitiesProject CoordinationProject Planning: Create and establish comprehensive project plans, project goals and deliverables.Technical Coordination: Work closely with technical resources to ensure the successful deployment of SD-WAN and SASE solutions.Stakeholder Engagement: Act as the primary liaison for project stakeholders including Coevolve internal resources, Client contacts, and external vendors. Provide regular updates on project status, challenges and changes.Maintain Project Documentation: Maintain accurate and detailed project documentation, including plans, progress reports and meeting records. Ensure timely and clear reporting to stakeholders.Identify and Mitigate Risks: Recognise potential project risks, assess their impact and implement strategies to mitigate them.Quality Control: Ensure all project deliverables meet quality standards and stakeholder expectations by implementing quality control processes.Change Management: Manage changes in project scope, schedule and resources, ensuring that all changes are documented, communicated and approved by relevant stakeholders.Underlay Vendor Coordination: Coordinate adds, moves, changes and disconnects on behalf of Clients with defined underlay vendors.Client EngagementClient Onboarding: Manage the onboarding process for new clients, including preparing Client Support Guides, facilitating onboarding sessions, demonstrating the use of Coevolve systems/portals and providing operational training.Report Preparation and Review: Prepare and review monthly Client Service Review reports for accuracy and completeness, ensuring all data is correct and aligned with the products and service modules sold to clients before meetings.Client Service Review Meetings: Prepare and facilitate Client Service Review meetings for assigned Clients, ensuring effective communication and engagement while providing insights and updates on service performance, metrics, and outcomes.Voice of the Client: Document any actions and follow-up items arising from Client Service Review meetings, ensuring they are tracked and addressed in a timely manner.Continuous Improvement: Identify opportunities for improving processes and procedures, contributing to the enhancement of overall Client experience and satisfaction.Skills and Experience2+ years' experience as a Project Coordinator preferrable within technology provider organisations (MSP).Previous experience delivering technical projects, including deployment of networking and cybersecurity technologies, preferably SD-WAN and SASE solutions.Excellent presentation and communication skills required (both written and oral in English) for effective collaboration with Clients and internal teams.High attention to detail to ensure accuracy in documentation and processes.Demonstrates a strong sense of ownership by taking responsibility and accountability for their tasks and projects, ensuring they are completed accurately and on time while proactively addressing any challenges that arise.Proven ability to provide exceptional customer service, ensuring client needs are met and issues are resolved promptly and effectively.Solid understanding of ordering and delivering hardware, software licensing, and ISP services.The ability to effectively prioritize tasks and manage time in high-pressure situations.Effective problem-solving skills to address and resolve issues promptly.Global teamwork abilities and the ability to work in the office at least 2 days per week.We are seeking a CX Project Coordinator who thrives on delivering exceptional service and building strong client relationships. This role is perfect for someone who is detail-oriented, proactive, and eager to grow in a fast-paced, global environment.What This Role Is (and Isn't)Client-Centric, Not Just Project-Centric: You will be the key point of coordination for our clients, ensuring smooth project execution while prioritizing their overall experience. This is more than just managing tasks; it's about understanding client needs, aligning internal teams, and ensuring seamless service delivery.A Stepping Stone to Growth, Not a Senior Role (Yet): This is an opportunity for an ambitious professional to develop into a Project Manager through hands-on experience and internal progression.Focused on Execution, Not Technical Sales: While you will collaborate with technical teams, you won't be responsible for pre-sales activities or detailed technical scoping—these are handled by our specialists. Your focus is on project coordination and ensuring client success.Collaboration-Driven, Not a Solo Role: You will work closely with multiple teams, including technical consultants, service delivery, and account management, to create a world-class client experience.If you're looking to make an impact, grow your career, and be part of an innovative team shaping the future of managed network services, we'd love to hear from you!QualificationsProject Management qualifications is desired but is not essential.Tertiary qualification is desired in a related field but is not essential.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer Service, Information Technology, and Product ManagementIndustries: IT Services and IT Consulting#J-18808-Ljbffr