IT Support Engineer I, Operations Technology Solutions (OTS)Job ID: 2918677 | Amazon Commercial Services Pty LtdOur IT Support Engineer in Amazon's Operations teams take care of the various IT systems at the heart of our operational sites.As an IT Support Engineer, you'll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function.
Our team approaches work as seeing no job as too small and no challenge as too big!You'll work with the latest technology in an environment that encourages mentorship and career growth opportunities.
Being part of this team at Amazon means you'll have learning resources to develop your career and technical skills at your own pace and earn industry-recognized qualifications.Flexibility is a must for this role as the site operates across 7 days during the day and night.Key Job ResponsibilitiesFirst level of technical support for the Operations of the Fulfillment Center, covering a multitude of technical disciplines.
You'll support multiple buildings around the area.Allocating and maintaining IT equipment, managing multiple customer requests simultaneously.Troubleshooting of IT related equipment, such as PCs, wireless handheld devices, thin clients, printers and other end user devices.Responsible for the Return Merchandise Authorization (RMA) and repair process for devices under warranty.Learning new technologies and participating in career development opportunities within the IT network.BASIC QUALIFICATIONS1+ years of corporate setting Windows, Mac or Linux Operating systems support experienceExperience troubleshooting integrated and interdependent computer systemsExperience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminalsHigh school or equivalentUnderstanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.Work a flexible schedule/shift/work area, including weekends, days and nights.Ability to lift 50 lbs /22 kgs, as well as to stand and walk for 10-12 hours at a time.PREFERRED QUALIFICATIONSCompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certificationsExperience in a dynamic environment with a high degree of customer serviceAbility to explain complex IT concepts in simple termsAbility to manage high priority projects
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