Company DescriptionNationalFull time (75 hours per fortnight)Salary range: $97,000 to $114,000 including superannuationBe part of Beyond Bank a bank that is for and with you.We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With over 300,000 customers and over 40 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.Our values of Customer Obsessed, Empowering Communities, Right things, right way, Shared Ambition, and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves.Job DescriptionThe RoleIn this dynamic role, you'll lead and support a small team of Fraud and Scams Analysts in investigating incidents, identifying emerging trends, and recommending control measures. You will collaborate with staff and external bodies to resolve crimes and assist law enforcement in prosecuting offenders.As a passionate leader, you'll inspire and develop your team, fostering a culture of continuous learning and professional growth. Your commitment to nurturing talent will ensure that each team member reaches their full potential, contributing to the team's overall success.You will have the opportunity to leverage cutting-edge technology to combat fraud and scams, minimise financial losses and protect our customers. You will manage vendor relationships and implement the strategic direction for fraud and scams provided by Senior Management.In the role you willLead the Fraud and Scams analyst(s) on day-to-day activities.Direct and guide Fraud and Scams analysts in the delivery of daily work activities by providing training for new and existing staff.Coach and mentor staff.Lead and champion the development and enhancement of fraud and scam prevention tools and technologies to deliver improvements to the control environment for fraud and scam risks in a cost-effective manner.With respect to the Bank’s tools and technologies deployed for the identification and prevention of fraud and scam activity that are managed by Financial Crimes Department:Engage and monitor product roadmaps to ensure our development is aligned with product direction, and new functionality is leveraged to meet strategic and operational requirements.Manage and test change management initiatives.Develop underlying complex queries for the mitigation of fraud and scams.Assess test changes for approval into production.Clear focus on improving the fraud and scam systems managed by the Financial Crimes Department and the underlying processes to support the business and customers.Work closely with the business to understand, prioritise and fix pain points and barriers within system processes to ensure we provide our customers with exceptional customer experience, by ensuring effective control measures are in place to reduce losses relating to fraudulent events.QualificationsAbout youTeam leadership skills, with high emotional intelligenceStrong knowledge in Scams preventionExperience developing, implementing, and monitoring Fraud and Scams policies and procedures.Ability to administer and configure fraud and scam prevention systemsStrong communication skills and ability to build and manage stakeholder relationships.Sound investigation skills and experience in Fraud and Scams preventionStrong problem-solving skills and an ability to apply sound judgmentProficiency in using technology-based systems and the ability to rapidly acquire proficiency across internal systemsDemonstrated report writing skillsThe ability to thrive in a fast-paced environment, demonstrating effectively managing multiple priorities and deadlines.See yourself in our teamYou will be joining a dynamic team as a Team Leader, overseeing a growing team that currently includes two Fraud and Scams Analysts. Your team will be dedicated to preventing fraud and scams by leveraging different technology platforms to effectively combat these threats. You will have opportunities to work closely with and learn from various teams across the business, working in partnership to tackle interesting and complex challenges. Join us if you're passionate about preventing fraud and scams, leading a team, and transforming change at Beyond Bank!Additional InformationWhy work for Beyond Bank?We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at (emailprotected)And there’s even more benefits:Additional 3 paid work-life balance days to boost your annual leavePaid community volunteer days to support many community charities across AustraliaAccess to employee discounts, health and wellbeing initiatives, employee and family assistance, plus moreA flexible, and diverse working environmentCareer development opportunities, training and coachingBy joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.What does our recruitment process look like?The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.Apply Now!To find out more about Beyond Bank visit beyondbank.com.au or for more information contact (emailprotected)As a certified B Corp we are using our business as a force for good.By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
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