Front Desk Agent (Guest Experience Expert)The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart’s waterfront and the city’s top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.The OpportunityThe Tasman Hotel, Hobart is now searching for engaging, experienced and committed Guest Service Professionals to join our Rooms Department. We're looking for hospitality extraordinary who have a passion for executing seamless and transformative guest experiences whilst undertaking administrative and communication duties.Key AccountabilitiesBegin your journey with us as Guest Experience Expert (Front Desk Agent), available in Part time position. You will process all guest check-ins, check-outs, room assignments, and room change/late check-out requests, secure payment, activate/reissue room keys, resolve guest calls etc. You will provide consistent outstanding guest experience in everything that you do.Ensure exceptional customer service achieved and build relationships with our clientele.Responsible for managing the end to end guest experience and check-in and check-out tasks.Contact appropriate individual or department as necessary to resolve guest call, request, or problem.Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.Coordinate with Housekeeping to track readiness of rooms for check-in.Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.Follow all company policies and procedures; ensure uniform and personal appearance are immaculate; maintain confidentiality of proprietary information; protect company assets.Develop and maintain positive working relationships with others and be a team player.Profile2+ years of experience in similar roles, preferably in a luxury hotel environment.Exceptional interpersonal and communication skills.Thorough follow up, strong attention to detail and problem-solving skills is a must.Excellent time management and organisational skills.Ability to emotionally connect with guests and provide superior levels of service.Conflict resolution experience and ability to remain calm, polite and patient in stressful situations.Must have the flexibility to work on a 24 hour rotating roster including public holidays and weekends.Experience with OPERA property management system a distinct advantage.Must have full working rights for Australia.Rewards for work, benefits for your lifestyleYou will join a supportive, progressive and highly experienced team.Enjoy a variety of generous benefits and discounts for Associates, Family and Friends across all Marriott properties worldwide.Vast career and learning and development opportunities - we have a global footprint.Complimentary breakfast, wellbeing programs and initiatives.Enjoy a relaxed lifestyle with easy access to some of the most remarkable walking tracks, witness Tasmania’s rare and unique wildlife or enjoy world-class events whilst pursuing your passion.Connect your passions with a rewarding careerMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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