Hotel Brand: Holiday Inn
Location: Australia, Victoria, Geelong
Join Our Sparkling Team as a Housekeeping Supervisor!
Are you ready to lead a team that creates impeccable experiences for our guests? At Holiday Inn & Suites, we believe that cleanliness is key to hospitality! As our Housekeeping Supervisor, you'll not only oversee daily operations but also infuse fun and creativity into our cleaning routines. If you're passionate about cleanliness and team spirit, we want you to help us shine!
Key Responsibilities:
As our Housekeeping Supervisor, you will play a crucial role in ensuring the cleanliness, comfort, and overall satisfaction of our guests. Some of your main responsibilities will include:
1. Assist in overseeing and managing the daily operations of the housekeeping department
2. Develop, maintain and contribute to high cleaning and service standards in guest rooms and public areas
3. Assist in onboarding, training, mentoring, and leading a team of housekeeping staff to provide exceptional service
4. Collaborate with other hotel departments to ensure seamless guest experiences
5. Monitor inventory and order supplies to maintain a well-stocked department
6. Conduct regular inspections to ensure rooms and public areas meet our luxury standards
7. Handle guest requests, feedback, and concerns promptly and professionally
8. Maintain a strong knowledge of hotel services and amenities to assist guests effectively
9. Uphold safety and cleanliness standards, including compliance with health and safety regulations
What We Need from You:
1. Previous experience in a Housekeeping Supervisor role in a hotel is highly desirable
2. Strong organisational and time management skills
3. Excellent communication and interpersonal abilities
4. Ability to motivate and lead a team to achieve high standards
5. Proficient computer skills, including knowledge of housekeeping management software
6. Knowledge of health and safety regulations related to housekeeping operations
7. Fitness: you’ll be on your feet most of the day with lots of bending and kneeling
8. Strength: sometimes you’ll need to lift, push or pull big objects like barrels & crates up to 23 kg
9. Flexible night, weekend and holiday shifts
10. Experience with utilizing Opera and HUBOs is highly desirable but not essential
What We Offer:
Join us and you’ll become part of the global IHG family. As a team, we work better together, trust and support each other, do the right thing, and welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. Visit www.careers.ihg.com to find out more about us.
We have a wide range of benefits for our colleagues designed to help you live your best work life, including impressive accommodation, food & beverage discounts, on-site meals prepared by our Maestro Chefs, our PerkBox lifestyle and discount program, and a supportive Employee Assistance Program.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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