**Job Title:** Front Office Manager
We are seeking a highly skilled and experienced Front Office Manager to join our team at 21c Museum Hotels. As a key member of our leadership team, you will be responsible for leading by example and promoting our brand values.
About Us
We combine a multi-venue contemporary art museum, boutique hotel, and chef-driven restaurant to create a unique and welcoming opportunity. If you love saying YES and enjoy engaging with the community by leading with ART, we want to hear from you!
Job Description
The Front Office Manager is committed to guest service excellence and passionate about promoting the 21c Museum Hotel. This role requires a thorough and task-oriented individual who can complete menial and substantial tasks under various conditions.
* Responds professionally and courteously to arriving, departing, and in-house guests with accurate and timely information and services.
* Supervises the daily operations of the Front Office personnel, promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
* Oversees all day-to-day operations of Front Desk and Bell/Valet staff, ensuring that all established front office and hotel policies are followed.
Responsibilities
The Front Office Manager should be skilled at creating a culture of care, concern, and accountability. Key responsibilities include:
* Facilitating guest arrival and departure during peak times to ensure a smooth transition into and out of the property.
* Courteously answering inquiries and accepting reservations referred from agents, both in person and by telephone.
* Keeps abreast of all in-house and area functions to answer questions and concerns in person and on the telephone with timely and knowledgeable responses.
Requirements
To be successful in this role, you will need:
* A minimum of 5 years of previous experience in Hospitality management.
* Strong leadership skills.
* Good eye for detail.
* Excellent organizational skills.
* Tactful and empathetic in stressful and highly emotional situations.
What We Offer
In return for your hard work and dedication, we offer a competitive salary and benefits package, including:
* An estimated annual salary of $60,000 - $80,000.
* A comprehensive benefits package.
* Ongoing training and development opportunities.
How to Apply
If you are a motivated and experienced hospitality professional looking for a new challenge, please submit your application, including your resume and a cover letter, to us via email.