Cursa Pty Ltd is a leading IT services provider, delivering innovative solutions to businesses of all sizes. Our mission is to empower our clients with the latest technologies and ensure their IT systems run smoothly. With a talented team of IT professionals and a focus on exceptional customer service, we are poised for continued growth and success.We are seeking a talented Help Desk Engineer Level 1/2 to join our team at Cursa. In this full-time role, you will be responsible for providing exceptional IT support and troubleshooting to our clients. Responsibilities: Respond to and resolve incoming IT support requests from clients in a timely and efficient mannerDiagnose and troubleshoot a variety of software and hardware issuesProvide technical guidance and assistance to clients over the phone, via email, or in personDocument all support activities and maintain detailed records of issues and resolutionsEscalate complex issues to the appropriate team members when necessarySuggest improvements to existing IT systems and processes to enhance efficiencyStay up-to-date with the latest technologies and industry trends Key qualities of the candidate include: Ability to work as a member of a team.Ability to work without supervision.Good oral and written communication skills.Good skills in personal work organisation.Time ManagementFast LearnerPassion for the industryPride in presentation Technical Requirements: Knowledge of operating systems (Windows, Linux, macOS).In-depth understanding of networking protocols, configurations, and troubleshooting.Mastery of hardware components.Microsoft 365 platform administration: Exchange, SharePoint, Teams, Entra ID (Security/Compliance not required but desirable) Experience with data backup and recovery solutions.High level of document management Beneficial Knowledge/Certifications: Networking experienceMicrosoft Engineering Certifications for Windows EnvironmentsMicrosoft 365 SolutionsExperience with Auto TaskExperience with IT GLUEExperience with Datto EDR/RMMExperience with Rocket CyberExperience with StorageCraft Shadow ProtectExperience with Webroot AVCorporate IT Support Experience Additional Info: You will be an enthusiastic team player with a passion for personal and professional growth. Having worked for an MSP previously will be an advantage in your application.Hybrid work-from-home/work-from-office role opportunities.Ongoing training and developmentMust have a current driver's licence with a clean record.You must speak fluent English with the capability to clearly articulate yourself to your peers and to our clients.Must be an Australian Citizen or have permanent ResidencyMust be living in Australia now. International applications will not be accepted.Background security checks and reference checks may be conducted on potential candidates prior to employment.Candidates must be able to participate in our after-hours emergency service roster as required. This is a full-time, office based position working on the scenic Gold Coast. Typical work hours are Monday to Friday, 8.30am to 5.00pm (excluding public holidays). ** Candidates must be available to work outside these hours if required. Want to join the Cursa team? If you are ready to build your career with an organisation that prides itself on customer focus and keeping ahead of the curve, then send your application in now!!We ask that you provide a current resume & cover letter along to support the above requirements of the role.Please note that only applicants meeting the criteria outlined above will be contacted as part of the short-listing process.No agencies please!