Applications are being sought for a Customer Service Officer in the Terminal Services Department in Devonport.
* Permanent Part Time role rostered on a 14 day roster working alternate weekends
* Free onsite parking, uniforms provided and travel discounts
Spirit of Tasmania is widely recognised for its contribution to the Australian Tourism industry and for fostering Australia’s economic development through the provision of a world-class passenger and freight service. Since its inception, the Spirit of Tasmania has continued to steadily grow through its commitment to safety, reliability and modernisation, thus delivering an unparalleled level of customer service.
If you enjoy working in a high energy, fast paced team environment and this role sounds like one you would be passionate about, apply now!
To be successful in this role, you will bring a positive, professional and customer-focused attitude. You should have excellent communication skills, strong computer literacy skills and enjoy working in a high energy, fast-paced team environment.
The role of the Customer Service Officer (CSO) manages the customer experience within the terminal with the expectation for working across our 2 main areas:
* Carry out passenger check in duties and other responsibilities ensuring a smooth passenger experience
* Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements.
* Assist passengers during disrupted or delayed services.
* Assist passengers who require special assistance.
* Prepare and assist in the coordination and administration of voyage material relating to all areas of the department.
Freight Operations
* Coordinate the receival and delivery of freight units into the terminal.
* On receipt of freight units ensuring all details required are recorded and transmitted to other stakeholders for loading and dispatch.
* Ensure all freight units are recorded and documentation is completed ready for loading.
* Manage freight yard allocations and ensure all freight is accounted and secure.
* Ensure effective operation and efficient administration resulting in on time departures.
* Prepare and assist in the coordination and administration of voyage material relating to all areas of the department.
* The ability to undertake duties in all weather conditions throughout the year working in a live freight yard.
Applicants are requested to provide a copy of their resume along with any relevant qualifications.
Applications close on Thursday 14 November 2024 and to apply via SEEK.
Please note that late applications will not be accepted.
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