Peppers Beach Club and Spa, 123 Williams Esplanade, Palm Cove, Queensland, Australia Req #3192Monday, 28 October 2024Peppers Beach Club & Spa, located in the idyllic beachside destination of Palm Cove, just 30 minutes north of Cairns in Far North Queensland, is a perfect blend of plantation charm and beach chic. The resort offers a variety of accommodations, ranging from hotel rooms to one, two, and three-bedroom apartments and penthouses. The food and beverage offerings include La Mesa restaurant, which seats up to 80 guests for breakfast, lunch, and dinner, as well as the On the Rocks swim-up pool bar and bespoke conferencing facilities for up to 100 guests.When not working enjoy the tranquillity of the region. Experience day trips to nearby islands, snorkel and dive the Great Barrier Reef or stroll the local markets, embracing the FNQ lifestyle.PurposeAs a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.Explore flexible working options with Casual and Part-Time opportunities available, allowing you to balance your lifestyle while growing your career.Primary ResponsibilitiesRoll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.Confident in communicating with guests and colleagues to ensure cohesive collaboration.Conquer challenges alongside guests, transforming dilemmas into success stories.Promote hotel amenities and services by having a deep understanding of products and offerings.Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.Display proficiency in accurately handling reservations and managing guest accounts.Skills and ExperienceInnovative approach to exceeding customer service expectations.Skilled at collaborating within teams, as well as working independently.Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills.Proficiency in both written and verbal communication.Previous experience in hotel front desk operations is a valuable asset.Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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