• Ensure system uptime and stability on-site, restore services, manage incident communications with impacted users, and coordinate service restoration efforts where additional support is required.
• Act as the primary on-site contact for software users, on-site technicians, Product Definition and Development team.
• Deploy, configure, and maintain the Fleet Management System application and services, manage communications during planned outages.
• Configure alerts, monitoring, and logging to ensure that the system runs smoothly.
• Proactively monitor and respond to system alerts.
Troubleshoot and escalate alerts to the appropriate teams where required.
• Perform routine Linux system administration to ensure ongoing compliance with internal security standards and overall system health.
• Provide L1 and Level 2 technical support to proactively manage all technical inquiries and application support issues.
• Document and improve processes and procedures relating to production application support, logging, monitoring, alerting and change management.
• Work collaboratively with Product Manager and Product Owners with respect to system upgrades, bug fixes and issue management.
• Work closely with OT to monitor network traffic and provide feedback for service improvements.
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