Are you a dynamic and experienced leader with a passion for delivering exceptional customer service?
A well-established global organisation is seeking a highly motivated Customer Service Manager to lead their dedicated team and drive customer satisfaction to new heights.
In this pivotal role, you will oversee the customer service function, ensuring seamless operations and a customer-centric approach.
Managing a team of 4 direct reports, you will lead and develop your team, implement best practices, and collaborate closely with internal stakeholders to enhance the overall customer experience.
This is a full-time, office-based position, and you will be provided with a company phone and laptop to support you in delivering exceptional results.
Key Responsibilities: • Lead, mentor, and develop a high-performing customer service team of 4 • Ensure efficient handling of customer enquiries, orders, and complaints • Identify opportunities to enhance processes and improve customer satisfaction • Collaborate with internal teams to ensure the delivery of outstanding service • Monitor KPIs and prepare regular performance reports for senior management About You: • Proven experience in a customer service leadership role • Strong communication and interpersonal skills • Ability to drive continuous improvement initiatives • Exceptional problem-solving skills and a proactive approach • Experience in a fast-paced, multinational environment is highly desirable Benefits for You: • Onsite Parking • Career Progression Opportunities • Work Phone and Laptop provided • Open planned and brand new office space To apply online please click on the appropriate link and send your resume in WORD format.
Alternatively, for a confidential discussion please contact Todd Elliott on 03 9535 2111.