Business/Systems Analysts (Information & Communication Technology)
This role is a key position within Suncare, playing a vital part in driving successful change initiatives through the evaluation and development of business strategies and models. These efforts aim to enhance efficiency, productivity, and profitability.
The Business Analyst will work closely with various Suncare departments to develop initiatives and strategies that optimize operational efficiencies, refine processes and reporting mechanisms, and ensure the timely and effective implementation of high-quality deliverables.
The role requires working from our head office in Maroochydore on a full-time basis. Key responsibilities include:
* Cultivating an innovative culture emphasizing digital, data, and operational best practices
* Driving a commitment to continuous improvement by encouraging feedback, refining outcomes, and implementing changes
* Conducting workshops, interviews, and focus groups with key stakeholders to elicit business processes and translate them into actionable insights for improvement
* Analysing and reporting on productivity issues/opportunities using gap analysis and data analysis
* Competently utilising this information to identify and support change
* In collaboration with the Business Operations Manager, designing reporting tools (dashboards, queries, reports) to clearly articulate trends, indicators, or data quality issues and collaborating with stakeholders to adopt these effectively
* Defining measurable outcomes for change initiatives and assessing effectiveness using data-driven insights
* Supporting the development of 'to-be' business processes, designing appropriate strategies to engage and implement innovative approaches to adoption of this change
* Utilising case management system expertise for process improvement and capability maximization
* Developing change management strategies and communication plans in consultation with the Business Operations Manager, including quality communication materials for change initiatives
* Working in collaboration with the Business Operations Manager and GM ICT to ensure Suncare's Data Governance Framework complies with quality standards and regulations
* Maintaining compliance with best practice change management tools, templates, and methodologies
* Supporting management reporting and contributing to project quality reviews and risk assessments
To be successful in this role, you will need:
* Proven experience (1+ years) in a Business Analyst role and expertise in the successful delivery of Business, Data, and Technology projects or recent Graduate/Final year student in Business/IT/Data Science with relevant placement experience
* Data-focused with a sound understanding and experience in business process model design, data interfacing, data warehousing, and data management projects
* Proficiency in data analysis tools, including Excel, SQL, LookML
* A clear understanding of data relationship modelling, data warehouses, and dashboard design
* Attention to detail and a commitment to high standards of data management (quality, standards, governance, provenance)
* Delivery-focused individual with strong business, data, and technology skills and full systems life cycle project implementation experience
* Ability to clearly articulate and deliver user functional and non-functional requirements via workshops, BPMN, user stories, specifications, and other tools as deemed appropriate for the initiative
* Experience in the development of test cases and test suites to support regression, integration, systems, and user acceptance testing
* Demonstrated ability to solve problems systematically, assess complex situations, and make data-driven decisions
* Proficient, detail-orientated, and able to demonstrate resilience and calm in high-pressure and dynamic situations
* Demonstrated collaboration and communication skills, with the ability to effectively convey complex technical concepts to both technical and non-technical stakeholders
* Undergraduate qualifications in Business, IT, or Data Science
Suncare offers:
* Not-for-profit salary packaging benefits
* A friendly, supportive team environment that values all voices
* Fitness Passport and health and wellbeing programs
* Employee Assistance Program
* Advanced technology to support you in your role
* Comprehensive induction plus ongoing training and development
* Career progression opportunities in a rewarding, growth industry